Posted by Helpful Harry on November 06, 2009 at 10:00:49:
In Reply to: Really Comcast? Really? posted by Koop on November 06, 2009 at 09:58:35:
Koop,
First of all, Comcast sucks.
Second, I've been through a situation like this before. You'll want to get in touch with their corporate escalation department who is headed by "Rick" (I don't know if he's real or not). You can send an email or call. Things get done when you use these people, trust me.: http://www.comcast.com/customers/feedback/default.cspx
: First the spectacular people over at Comcast cable have me switch to a digital converter two months after the normal switch-over. Ok, have to keep up with the times. I
: understand. Then they drop CLTV from my expanded basic line-up. Ok, I do not need CLTV. However, the final straw comes in that by dropping CLTV I also lose Comcast Sportsnet
: PLUS (CSN+) which would override CLTV when needed.
: I discussed this issue with a Comcast cable rep for 45 minutes online, which was mainly them trying to get me to upgrade. I should not have to change my service for a
: part-time channel. I also should have known better than to waste my time. I do not want to switch to Direct or Dish because my neighbors all say the signal drops quite a bit
: with the awful weather we get out here along I-80 (Joliet area).
: So my question is Really Comcast? Really? You own the station (CSN+) and the cable provider. So do me a favor tell the Mothership to beem me back my Blackhawks games.
: REALLY!!!